Shipping policy
Thank you for shopping with us! We aim to process and ship your order as quickly and smoothly as possible. Please review our shipping information below.
Order Processing
All orders are processed and dispatched within 1–2 business days after your order has been successfully placed and payment has been confirmed.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will begin processing on the next business day.
During periods of high demand, promotions, holidays, or product launches, processing may occasionally take slightly longer.
Shipping & Delivery
Delivery times depend on your location, the shipping method available, and the local carrier handling your package.
The estimated delivery timeframe will be displayed during checkout whenever available.
Please note that delivery estimates begin after your order has been dispatched, not from the date the order was placed.
Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to circumstances outside of our control, including customs processing, carrier delays, severe weather, holidays, or unusually high shipping volumes.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before you complete your purchase.
If free shipping is available for your order or destination, this will also be shown at checkout.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information when tracking is available.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
In some cases, tracking information may take 24–72 hours to show movement.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible.
We will do our best to update the address before the order is dispatched. However, once an order has been shipped, we may not be able to change or redirect the delivery.
We are not responsible for packages that cannot be delivered due to an incorrect or incomplete address provided by the customer.
Multiple Packages
Depending on the items ordered and their availability, your order may occasionally arrive in more than one package.
If your order is shipped separately, you may receive multiple tracking numbers and packages may arrive on different days.
There will be no additional shipping charge to you solely because your order was divided into multiple shipments.
Delayed Packages
Occasional shipping delays may happen after an order has left our facility.
Unfortunately, carrier and customs delays are outside of our direct control.
If your tracking information has not updated for an extended period or your order appears significantly delayed, please contact us and we will assist you in investigating the shipment.
Lost or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first:
- Check around your property and mailbox.
- Ask other members of your household.
- Check with neighbors if appropriate.
- Contact the shipping carrier using your tracking number.
If you are still unable to locate your package, please contact us so we can help investigate the situation.
Packages reported as lost will be reviewed individually together with the shipping carrier.
Customs, Duties & Import Taxes
For international orders, customs duties, taxes, import fees, or other charges may be imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product or shipping price.
We are not responsible for delays caused by customs clearance procedures.
Refused or Unclaimed Packages
If an order is refused, left unclaimed, or returned to us because of an incorrect address or failed delivery attempts, additional shipping charges may apply before the package can be shipped again.
Any refund for a returned package will be handled according to our Refund Policy.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible after placing it.
Because orders are processed quickly, we cannot guarantee that changes or cancellations will be possible once processing or shipping has begun.
Returns & Refunds
For information regarding returns, refunds, damaged products, or incorrect items, please review our Refund Policy.
Contact Us
If you have any questions regarding your order or shipment, please contact us through our website's contact page or at:
Email: osvaldas961@gmail.com
Please include your order number when contacting us so we can assist you as quickly as possible.